WhatsApp CEO Kunal Shah has shared his vision for the popular messaging app, aiming to simplify its user experience and integrate more artificial intelligence features. Shah indicated a broader shift towards a more intuitive and AI-powered platform.
The company plans to make features like voice notes, groups, stickers, and video calls more expressive. Users currently send billions of voice messages and stickers daily. Shah stated that AI will be used to help users find important information more efficiently.
Shah also mentioned plans to expand WhatsApp’s functionality beyond messaging, potentially incorporating more commerce and business services. This includes partnerships with payment and telecom companies to facilitate tasks like bill payments and eSIM purchases directly within the app.
Despite these planned enhancements, Shah emphasized that WhatsApp will remain simple, reliable, and private, with end-to-end encryption for personal messages and calls continuing unchanged.
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Source: indianexpress.com
