National Savings and Investments (NS&I) has issued an apology regarding its customer service, specifically addressing support provided to individuals dealing with bereavement. A spokesperson stated on Wednesday that the organization recognizes the challenges involved during such times and regrets that some customers did not receive the expected level of service.
This statement follows reports indicating NS&I is set to provide millions of pounds in compensation to affected customers due to these service issues.
Source: https://www.bbc.com/news/articles/c3w3eg4n9zwo?at_medium=RSS&at_campaign=rss
